Looking For Customer Support Associate

1 - 5 Years
30 Openings
Not Disclosed
Face-to-Face interview
Mumbai

Key Skills

Customer Relationship Customer Associate Problem Solving Sales Executive Telecommunication Telecaller

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Job Description

The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support.

Job Location: Mumbai

Key Responsibilities:

Customer Assistance:

● Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.

● Provide accurate and detailed information about products, services, policies, and procedures.

● Assist customers in troubleshooting and resolving customer’s issues with products or services.

● Ensure customer requests, concerns, and complaints are handled professionally and promptly.

● Follow up with customers to ensure their issues have been resolved to their satisfaction.

Problem Resolution:

● Identify customer needs and determine the best course of action to resolve issues effectively.

● Investigate and escalate complex customer issues to the appropriate internal teams for further assistance.

● Collaborate with other departments to resolve customer complaints or coordinate special requests.

● Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool.

Customer Satisfaction:

● Maintain a high level of professionalism, empathy, and patience while interacting with customers.

● Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty.

● Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.

● Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences.