Customer Success Specialist

Oracura Solutions Pvt Ltd

responsibility


-attend customers calls, and resolving their issues

-greet customers warmly and ascertain problem or reason for calling.

assist with placement of orders, refunds, or replacements.

-contact to customer and ask them for review update

keeping track of reviews from amazon, flipkart and other social media, reply them time to time.

-immediate reply to whatsapp chat, emails.

-send mail to our customer about our offers and discounts.

-overseeing the customer service process.

-maintain excel sheet for customer data

-resolve customer complaints via phone, email or social media.
-possessing excellent product knowledge to enhance customer support.

-answer questions about warranties or terms of sale

requirement

-strong phone contact handling skills and active listening

-excellent communication and presentation skills

-ability to multi-task, prioritise, and manage time effectively

-resolve product or service problems by clarifying the customer's complaint; expediting correction or adjustment; following up to ensure resolution.

-patience, charisma, enthusiasm, company and product knowledge

-decision making skills

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  B.B.A, Any Bachelor Degree

• Role

  Customer success Specialist

• Industry Type

  Wellness / Fitness / Sports / Beauty

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office