Oracura Solutions Pvt Ltd

Mumbai, Maharashtra

Responsibility-Connect and engage with pre generated leads via outbound calls-Build and maintain relationships with clients and prospects-Responsible closing deals and processing payments-Responsible for customer follow-up -Respond to incoming email and phone enquiries professionally-Achieve sales targets and update activity on a daily basis to Management-Demonstrate knowledge of products and services to customers-maintaining accurate records.-Ensure the availability of stock for sales and demonstrations-Ensure the availability of stock for sales and demonstrationsRequirement-Proven experience in Sales or in relevant role-Proficiency in English-Fast learner and passion for sales-Self-motivated with a results-driven approach-Aptitude in delivering attractive presentations-Good communication skill

Responsibility-Attend customers calls, and resolving their issues-Greet customers warmly and ascertain problem or reason for calling.Assist with placement of orders, refunds, or replacements.-Contact to customer and ask them for review updateKeeping track of reviews from Amazon, Flipkart and other social media, reply them time to time.-immediate reply to WhatsApp chat, Emails.-Send mail to our customer about our offers and discounts.-Overseeing the customer service process.-Maintain excel sheet for customer data-Resolve customer complaints via phone, email or social media.-Possessing excellent product knowledge to enhance customer support.-Answer questions about warranties or terms of saleRequirement-Strong phone contact handling skills and active listening-Excellent communication and presentation skills-Ability to multi-task, prioritise, and manage time effectively-Resolve product or service problems by clarifying the customer's complaint; expediting correction or adjustment; following up to ensure resolution.-Patience, Charisma, Enthusiasm, Company and Product Knowledge-Decision making skills