Customer Service

Credence

job description

as an executive - customer service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the united states to collect on overdue and unpaid bills. as a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

able to manage difficult customer issues while working in a fast paced environment

determine the reason for delinquency and best course of action to assist our borrowers.

engage our consumers with the highest level of respect and dignity.

profile requirements

good written and oral communication skills

third-party collections experience preferred (medical or telecom)

hsc passed [10+2]

this job requires you to work us shifts scheduled between 5:30 pm & 10:30 am

sunday fixed off & alternate saturday working

highlights

best in market salaries from lakhs plus…

4-6 week new hire training program [based on the portfolio]

unlimited incentive plan with transparent kra's

enhance your analytical/decision making & negotiation skills

cross functional growth opportunities within 6 months for experienced candidates

free medical/life insurance

employee centric & compliant policies

free home pick & drop transportation

fixed shifts post the training period [rare changes incase of business requirements]

7:15 min login plus 45 minute break = 8 hour shifts

free transport [home pick-up & drop]

office address: credence resource management, e-park, 1st & 2nd floor, south tower, plot no. 3/1, midc kharadi, pune - [landmark - lane next to kharadi telephone exchange]

note: in case you have worked with credence resource management or have interviewed with us in past, please ensure you notify the hr representative.

hr - cynthia

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Higher Secondary

• Role

  Customer Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office