Customer Service

Credence

Job Description

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

Able to manage difficult customer issues while working in a fast paced environment

Determine the reason for delinquency and best course of action to assist our Borrowers.

Engage our consumers with the highest level of respect and dignity.

Profile Requirements

Good written and oral communication skills

Third-party collections experience preferred (Medical or Telecom)

HSC passed [10+2]

This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

Sunday fixed Off & Alternate Saturday Working

Highlights

Best In Market Salaries from lakhs plus

4-6 week new hire training program [Based on the portfolio]

Unlimited Incentive Plan with transparent KRA's

Enhance your Analytical/Decision Making & Negotiation skills

Cross functional Growth opportunities within 6 months for experienced candidates

Free Medical/Life insurance

Employee Centric & Compliant Policies

Free Home Pick & Drop Transportation

Fixed shifts post the training period [Rare changes incase of business requirements]

7:15 min login plus 45 minute break = 8 hour shifts

Free transport [Home pick-up & drop]

Office Address: Credence Resource Management, E-Park, 1st & 2nd Floor, South Tower, Plot No. 3/1, MIDC Kharadi, Pune - [Landmark - Lane next to Kharadi Telephone Exchange]

Note: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.

HR - Cynthia

Experience : 0 - 6 Years

No. of Openings : 10

Education : Higher Secondary

Role : Customer Service

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India