Customer Service

Job Description

ï‚·As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

ï‚·Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.

ï‚·Able to manage difficult customer issues while working in a fast paced environment

ï‚·Determine the reason for delinquency and best course of action to assist our Borrowers.

ï‚·Engage our consumers with the highest level of respect and dignity.

Profile Requirements

ï‚·Good written and oral communication skills

ï‚·Third-party collections experience preferred (Medical or Telecom)

ï‚·HSC passed [10+2]

ï‚·This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am

ï‚·Sunday fixed Off & Alternate Saturday Working

Highlights

Best In Market Salaries from lakhs plus…

ï‚·4-6 week new hire training program [Based on the portfolio]

ï‚·Unlimited Incentive Plan with transparent KRA's

ï‚·Enhance your Analytical/Decision Making & Negotiation skills

ï‚·Cross functional Growth opportunities within 6 months for experienced candidates

ï‚·Free Medical/Life insurance

ï‚·Employee Centric & Compliant Policies

ï‚·Free Home Pick & Drop Transportation

ï‚·Fixed shifts post the training period [Rare changes incase of business requirements]

ï‚·7:15 min login plus 45 minute break = 8 hour shifts

ï‚·Free transport [Home pick-up & drop]

Office Address: Credence Resource Management, E-Park, 1st & 2nd Floor, South Tower, Plot No. 3/1, MIDC Kharadi, Pune - [Landmark - Lane next to Kharadi Telephone Exchange]

Note: In case you have worked with Credence Resource Management or have interviewed with us in past, please ensure you notify the HR representative.

HR - Cynthia

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office