Nitish Ltd

Mumbai, Maharashtra

Appointment ManagementThe Appointment Management for the respective center is a key responsibility of the CCE, details include the following: To effectively manage the appointments for the center on a daily basis To 100% adhere to the VLCC guidelines for appointment management To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively To ensure reminder call is made to the client a day prior to their appointments To handle conflict between Appointment Planner & Slimmers App appointment (if any)Telephone EtiquetteThe CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows : To 100% adhere to the VLCC guidelines for call opening and closing To maintain a professional tone of voice that represents the VLCC brand values To answer every call within 3 rings & maintain English as our official language of communication To adhere to the right call hold & transfer standards To para-phase where required to establish understanding with customer request While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call To summarize the call details to the satisfaction of the customer requiremen