6 months of Contact Center experience preferred
One year of previous customer service experience required
Must be at least 18 years of age
Type 25 wpm
High School Graduate or GED
Logical problem-solving skills and ability to multi-task
Proven oral and written communication skills
Must have availability to work various shifts
Ability to use Windows operating systems and navigate between various windows
Ability to work under pressure
Continuously demonstrate a high sense of urgency
Must have a keen sense of attention to detail, and take the initiative.
Must be able to pass a Federal Background Check and Drug testing
Possess a high level of Professionalism
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
Ability to understand and empathize with customers’ issues.