Customer Service Freight Forwarding

ASJ Global logistics (india) Pvt.Ltd

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Co- ordinate with Customer about queries/ shipment and update follow up on regular basis.

Negotiate Price desk with overseas partners & getting competitive rates.

Quoting rates to clients after negotiating with various agents.

Co-ordinate with sales team, accounts team, shipping lines, custom house agents

Coordinate for the operational activities of the ongoing shipments with customer, agents and shipping lines.

Follow up over all export consignment on daily basis.

To ensure Invoicing for accounts are printed & delivered as per deadlines defined.

Handle top accounts, ensure retention & growth is planned in line with the company objectives

Direct co-ordination with shipping lines, overseas Offices for Operational issues & shipment planning/execution of shipment.

Timely updating to clients about the shipment status

Handling of all types of correspondence with the overseas agent/forwarder and shipping line independently.

Resolution of customers complaints/queries.

Tracking the shipment and inform to buyer/customer.

Handling Job Costing & Billing of Branch

Preparing DSR weekly & send to Reporting Manager.

Handle customer complaints according agreed service level and offer clients appropriate service and solution to minimize the impact of non-quality

Very Strong Export/IMPORT operational knowledge

Customer oriented

Team Management skills

Negotiation skills

Experience : 1 - 3 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Service Executive

Industry Type : Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

Gender : [ Male / Female ]

Job Country : India