US Collections or US Customer Service

TieIn HR Support
  • icon job experience 1 - 3 Years
  • icon job opening 10 Openings
  • icon salary Not Disclosed
  • icon job posting Posted 45 days ago
  • Face-to-Face interview Face-to-Face interview
  • icon job location Noida Sector 63
Key Skills

US Process Customer Relationship International BPO CRM Customer Guidance Chat Support Chat Process Customer Support US Customer Support International Voice Process

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Job Description

Key Responsibilities

Collections:

 Make outbound calls to customers with overdue payments.

 Explain account status and negotiate payment arrangements.

 Update account records accurately after every interaction.

 Follow up on promises to pay and ensure timely recovery.

 Adhere to FDCPA and client-specific compliance regulations.

Customer Service:

 Handle inbound calls regarding billing, account status, disputes, and service-related

issues.

 Provide first-call resolution and ensure customer satisfaction.

 De-escalate issues professionally and transfer to appropriate teams when necessary

  • Experience

    1 - 3 Years

  • No. of Openings

    10

  • Education

    12th Pass

  • Role

    Customer Service Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time (Night Shift)

  • Work Location Type

    Work from Office

  • Face interview location

    Noida, Sec 63

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About TieIn HR Support

At TieIn, we believe in the power of a strong connection. As a dedicated consulting firm, our growth is directly tied to the success of our clients. We specialize in providing top-tier talent acquisition solutions that meet the unique needs of organizations across all industries.

Our commitment is to act as a true partner, building long-term bonds with our clients and prospects. We focus on understanding your specific goals and challenges to deliver the best possible talent, ensuring your company can thrive and expand.

Our Goal: To be your trusted partner in growth by providing superior staffing solutions that perfectly align with your company's short-term needs and long-term vision.
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