Customer Service Associate

Customer Service Representative – InsuranceJob description:Should have genuine interest in addressing customers Queries, Requests and Complaints (QRC) and ensure to provide first time resolution.Should be able to work under pressure situation and achieve agreed targetsPreferences will be given to candidates with experience in Insurance process.Should be capable of handling calls (inbound & outbound) for long duration, on voice or videoRequirements:Should be a graduate preferably in BCOM/BMS/BMM/GraduateBanking & Insurance or Accounting & Finance experience would be an added advantageAbility to multi-task, set priorities and manage time effectivelyWorking knowledge of Spreadsheets/excel/google sheets and similar digital ecosystemsNO SALES, NO TARGETCompensation:Annual CTC: LPA – 3 LPA basis the last drawn and interview evaluationEmployment: Full-timeLocation: Mulund (w)Shifts: Monday to Saturday - 9:30am - 6:30pm and 10:00am - 7:00pm (depending on the process)Week Offs: Sundays fixed offNOTE – The role does not involve Insurance Sales and the CSR will be designated to work in a customer retention process. Post completion of 6 months, the candidate is eligible to apply for an IJP as a Team Manager.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Graduate (B.A, B.B.A, B.Com, BHM)

• Role

  Customer Service Associate

• Industry Type

  Banking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office