Customer Service Associate

Teleperformance

ge large amounts of incoming phone calls

rate sales leads

tify and assess customers needs to achieve satisfaction

d sustainable relationships and trust with customer accounts through open and interactive communication

ide accurate, valid and complete information by using the right methods/tools

personal/customer service team sales targets and call handling quotas

le customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

records of customer interactions, process customer accounts and file documents

ow communication procedures, guidelines and policies

the extra mile to engage customers

• Experience0 - 6 Years
• No. of Openings100
• EducationHigher Secondary, Any Bachelor Degree
• RoleCustomer Service Associate
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office