Teleperformance

Gurgaon, Haryana

1.Manage large amounts of incoming phone calls2.Generate sales leads3.Identify and assess customers needs to achieve satisfaction4.Build sustainable relationships and trust with customer accounts through open and interactive communication5.Provide accurate, valid and complete information by using the right methods/tools6.Meet personal/customer service team sales targets and call handling quotas7.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution8.Keep records of customer interactions, process customer accounts and file documents9.Follow communication procedures, guidelines and policies10.Take the extra mile to engage customers

training new batchesgiving them brief about the processmust have at least 1 year experience of process trainer on papers