Drogheria Sellers Private Limited

Airoli, Navi Mumbai

Shifts/Weekly Offs:Rotational shifts [Night shifts] & rostered weekly offs [6 Days working]Location: AiroliResponsibilities:Respond promptly and professionally to incoming customer queries/concerns on chat, by telephone, or by email.Maintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested partiesExplain simply and clearly in response to customer questions and check for customer understanding and acceptance.Participate in training opportunities provided by the organization.Establish and maintain good rapport with customers by using positive language and anticipating their needsRequired Skills/Abilities:Must have own laptop with genuine Windows 10, iCore 3 /iCore 5 with 4 GB Ram or above configuration.Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats etc]Must have Internet speed of minimum 50 MbpsGood Quality HeadsetPower backup in case there are frequent power failuresEducation and ExperienceHSC / Graduation With excellent communication skills [Written and Spoken]Typing Speed - 30 WPM Accuracy 95%+