Customer Support Representative (Full Time)

Trend India Workspace Pvt Ltd

key responsibilities:

customer and guest engagement:

warmly welcome customers, guests, and visitors as they enter the space.

provide information about services and amenities

foster a sense of community by facilitating introductions and connections among clients.

reception and communication:

answer phone calls and emails professionally and promptly.

direct inquiries to the appropriate staff or resources.

access and security:

ensure secure access to the premises through key cards or access codes.

monitor entry and exit to maintain a safe and secure environment.

assist in handling access issues and addressing security concerns.

space management:

manage reservations for meeting rooms, workstations, and private offices.

oversee the allocation of workspace, ensuring a smooth check-in and check-out process.

maintain an organised and clean reception area and common spaces.

administrative support:

assist with administrative tasks, including mail and package handling, photocopying, and document management.

manage client-related administrative tasks, such as billing inquiries and clientship renewals.

keep records of the space usage and occupancy.

community building:

foster a sense of community by encouraging customer interactions and collaboration.

collect and share feedback from customers to improve their experience.

technology and equipment:

familiarise customers with technology resources, such as printers, scanners, and audiovisual equipment.

troubleshoot basic technical issues and assist customers with connectivity.

qualifications:

bachelor’s degree; additional education or relevant certifications are a plus.

previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.

strong interpersonal and communication skills

ability to multitask and prioritise in a fast-paced environment

positive and professional attitude with a customer

flexibility in adapting to changing coworking space dynamics.

• Experience

  1 - 7 Years

• No. of Openings

  6

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Customer Support Representative

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office