Customer Support Representative (Full Time)

Trend India Workspace Pvt Ltd

Key Responsibilities:

Customer and Guest Engagement:

Warmly welcome customers, guests, and visitors as they enter the space.

Provide information about services and amenities

Foster a sense of community by facilitating introductions and connections among clients.

Reception and Communication:

Answer phone calls and emails professionally and promptly.

Direct inquiries to the appropriate staff or resources.

Access and Security:

Ensure secure access to the premises through key cards or access codes.

Monitor entry and exit to maintain a safe and secure environment.

Assist in handling access issues and addressing security concerns.

Space Management:

Manage reservations for meeting rooms, workstations, and private offices.

Oversee the allocation of workspace, ensuring a smooth check-in and check-out process.

Maintain an organised and clean reception area and common spaces.

Administrative Support:

Assist with administrative tasks, including mail and package handling, photocopying, and document management.

Manage client-related administrative tasks, such as billing inquiries and clientship renewals.

Keep records of the space usage and occupancy.

Community Building:

Foster a sense of community by encouraging customer interactions and collaboration.

Collect and share feedback from customers to improve their experience.

Technology and Equipment:

Familiarise customers with technology resources, such as printers, scanners, and audiovisual equipment.

Troubleshoot basic technical issues and assist customers with connectivity.

Qualifications:

Bachelors degree; additional education or relevant certifications are a plus.

Previous experience of minimum 2-3 years in customer service, hospitality, or a similar role is preferred.

Strong interpersonal and communication skills

Ability to multitask and prioritise in a fast-paced environment

Positive and professional attitude with a customer

Flexibility in adapting to changing coworking space dynamics.

Experience : 1 - 7 Years

No. of Openings : 6

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Customer Support Representative

Industry Type : Hotel / Restaurant / Hospitality

Gender : [ Male / Female ]

Job Country : India