Customer Representative || Freshers & Experienced

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Job Title: Representative, Operations (Customer Service / Technical Support)

Location: Remote / On-site (based on client requirement)

Experience: Freshers & Experienced Candidates Welcome

Job Overview:

We are hiring Customer Service / Technical Support Representatives who will interact with customers via inbound/outbound calls, emails, chats, or web-based platforms, depending on the client’s needs. This role involves resolving routine issues, providing product or service support, and delivering a positive customer experience.

Key Responsibilities:

Deliver services in alignment with contractual Key Performance Indicators (KPIs)

Understand customer needs through effective probing and provide accurate solutions

Respond to inquiries in a courteous, professional, and empathetic manner

Maintain up-to-date knowledge of client products, services, and processes

Accurately document all customer interactions and follow-up actions

Participate in continuous improvement initiatives to enhance customer satisfaction

Promote and offer relevant products and services to customers

Utilize internal systems and tools to track, resolve, and document support tickets

Refer to knowledge bases, internal documentation, or senior staff when needed

Additional Responsibilities (Content Moderator Role – if applicable):

Candidates selected for a Content Moderator role may be required to:

Review and moderate user-generated content including text, images, and videos

Identify and escalate content involving violence, extremism, explicit content, or material violating platform policies

Ensure flagged content aligns with the client’s terms of service and community standards

Work with high sensitivity and objectivity on sensitive or controversial topics

Candidate Profile:

Educational Qualification: Graduate / Undergraduate (any discipline)

Strong communication skills – both verbal and written

Good computer navigation and basic PC knowledge

Detail-oriented, dependable, and highly professional

Comfortable with multi-tasking and working in a high-paced environment

Ability to adapt to rotational shifts and changing work schedules

Strong problem-solving and analytical skills

Ability to work both independently and collaboratively in a team environment

A positive attitude with patience and empathy in customer interactions

Additional Notes:

Candidates must be comfortable with repetitive tasks and dynamic KPIs

Prior customer service, BPO, or moderation experience is a plus, but not mandatory

Proper training and support will be provided

Limited positions available – Don’t miss out!

• Experience

  0 - 1 Years

• No. of Openings

  32

• Education

  Higher Secondary, Secondary School, I.T.I., B.A, B.C.A, B.Pharma, B.Sc, B.Tech, Any Bachelor Degree, M.Sc

• Role

  Customer Representative

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home

• Face interview location

  Bhubeneswar