Opening For Customer Relationship Officer

Open Mind Services Limited

1 - 2 Years
5 Openings
1.0 - 1.3 Lac/Yr
Posted today
Telephonic interview
Gandhinagar

Key Skills

Customer Relationship Customer Service Customer Handling Customer Care Problem Management

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Job Description

roles and responsibilities

associate will be responsible for handling incoming and outbound calls from customers/patients.

answer calls professionally to provide information about doctor schedule, hospital services, booking and canceling appointments, or obtaining details of complaints.

keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the crm.

associate must reply to those queries in a set format.

responsible for booking the doctor appointments on a web portal.

competencies and skills required

customer service executive plays a critical role in providing an interface between customers and the client company. the major skills and competencies that we are looking for in a candidate are:

1. good communications skills

2. ability to listen proactively

3. problem-solving skills

4. ability to handle work well and maintain quality

Experience
1 - 2 Years
No. of Openings
5
Education
12th Pass, 10th Pass, Any Master Degree
Role
Customer Relationship Officer
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Open Mind Services Limited

Open Mind has fully integrated centers spread in 4 different locations. All centers are equipped with latest Servers, with proper Disaster Management recovery policy in place.