Opening For Customer Relationship Officer

Roles and Responsibilities

Associate will be responsible for handling incoming and outbound calls from customers/Patients.

Answer calls professionally to provide information about Doctor schedule, hospital services, booking and canceling appointments, or obtaining details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

Associate must reply to those queries in a set format.

Responsible for booking the doctor appointments on a web portal.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:

1. Good communications skills

2. Ability to listen proactively

3. Problem-solving skills

4. Ability to handle work well and maintain quality

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Customer Relationship Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office