Opening For Customer Relationship Officer

Roles and Responsibilities

· Associate will be responsible for handling incoming and outbound calls from customers/Patients.

· Answer calls professionally to provide information about Doctor schedule, hospital services, booking and canceling appointments, or obtaining details of complaints.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM.

· Associate must reply to those queries in a set format.

· Responsible for booking the doctor appointments on a web portal.

Competencies and Skills Required

Customer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:

1. Good communications skills

2. Ability to listen proactively

3. Problem-solving skills

4. Ability to handle work well and maintain quality

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  12th Pass

• Role

  Customer Relationship Officer

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office