Open Mind Services Limited

Sohna Road, Gurgaon

Roles and Responsibilities Associate will be responsible for handling incoming and outbound calls from customers/Patients. Answer calls professionally to provide information about Doctor schedule, hospital services, booking and canceling appointments, or obtaining details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the CRM. Associate must reply to those queries in a set format. Responsible for booking the doctor appointments on a web portal.Competencies and Skills RequiredCustomer Service Executive plays a critical role in providing an interface between customers and the client company. The major skills and competencies that we are looking for in a candidate are:1. Good communications skills2. Ability to listen proactively3. Problem-solving skills4. Ability to handle work well and maintain quality