Customer Relationship Manager (CRM) & Project Coordinator

As a Customer Relationship Manager in Nagercoil, you will play a crucial role in maintaining and enhancing the relationship between the company and its clients. Your primary focus will be on ensuring customer satisfaction and loyalty.

**Key Responsibilities:**

- **Build Strong Relationships**: Develop lasting relationships with customers by understanding their needs and providing tailored solutions that enhance their experience.

- **Respond to Inquiries**: Address customer inquiries and concerns promptly, ensuring that all communications are handled professionally and effectively.

- **Manage Customer Accounts**: Oversee customer accounts, ensuring that their details and requirements are up to date, which helps in providing personalized services.

- **Analyze Feedback**: Gather and analyze customer feedback to identify areas for improvement and suggest actionable solutions to enhance service delivery.

- **Collaborate with Teams**: Work closely with sales and support teams to coordinate efforts and improve service offerings based on customer insights.

- **Monitor Customer Satisfaction**: Regularly assess customer satisfaction levels through surveys or direct communication, implementing strategies to address any issues identified.

**Required Skills and Expectations:**

- A minimum of 2 to 8 years of experience in customer relationship management or a similar role is essential.

- Strong communication skills, both verbal and written, are necessary to effectively engage with customers and colleagues.

- Problem-solving abilities are crucial for addressing customer concerns and finding appropriate solutions.

- You should have a customer-centric mindset, with a focus on enhancing client satisfaction and loyalty.

- Proficiency in using customer relationship management software and tools is a plus.

- The role requires you to work full-time from the office and adapt to a dynamic work environment.

• Experience

  2 - 8 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  32/B chrystal plaza ,duthie school road, wcc junction,nagercoil