Opening For Customer Relationship Manager (Female Only)

Anupam Royals

2 - 3 Years
5 Openings
1.8 - 2.8 Lac/Yr
Posted 10 days ago
Face-to-Face interview
Mayapuri, Delhi - Delhi

Key Skills

Customer Relationship Customer Handling Customer Support

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Job Description

Key Responsibilities:

Build and maintain long-term relationships with customers.

Respond to customer queries via phone, email, or in person.

Handle customer complaints and resolve issues in a timely manner.

Maintain and update customer databases (CRM software).

Monitor customer satisfaction and suggest process improvements.

Generate reports on customer feedback, complaints, and engagement.

Collaborate with sales, marketing, and support teams to ensure a consistent customer experience.

Follow up on leads and ensure timely updates.

Upsell or cross-sell products/services where appropriate.

Requirements:

Proven experience as a CRM Executive or similar customer-facing role.

Strong communication and interpersonal skills.

Knowledge of CRM software (., Zoho, Salesforce, HubSpot, etc.)

Good organizational and multitasking abilities.

Problem-solving attitude and patience.

Experience
2 - 3 Years
No. of Openings
5
Education
B.A
Role
Customer Relationship Manager
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mayapuri Industrial Area Phase I, Mayapuri

About Anupam Royals

We are Anupam Royals, India's Largest and Specialized manufacturer of Hotels, Banquets and Catering Products such as Buffet Counters/Setups, Chafing Dishes, Dining furniture, Ready to Use Banquet Interiors, Banquet Gate, Trolleys, Tray Jack, Dustbin, Bowl, Riser, Platter etc. products for Ehoreca Industry. Our Infrastructure includes a well-established manufacturing unit in area of 3,50,000 SQFT at Kundli, Haryana and a Grand Display Centre in area of 87,500 SQFT at Mayapuri New Delhi. In the last 24 years, we have helped more than 38,500+ renowned Banquets, Hotels and Catering Companies across India and 18 other Countries to grow their Booking and minimizing their losses.