Customer Relationship Executive jobs in Dum Dum (Kolkata) - TakeOff Service

Specific accountabilities include:

Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.

Supervising airport team in achieving on-time performance

Facilitating the Ramp Handling activities in liaison with GHA, caterers, fueling agent, maintenance, cargo, and crew to expedite departure

Working with all departments to ensure precision timings towards on-time departure are met.

Utilizing available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty period

Reviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirements

Qualifications

To be successful in this role, you must have a Bachelor's Degree or will need a trade or vocational qualification combined with a minimum of four years of related experience.

Exposure to an airline or GHA as dedicated ground staff in passenger handing and ground operations is required.

You will also need a good understanding of conditions of carriage, international civil aviation safety and security procedures.

Knowledge of airport functions including baggage handling, weight and balance and dangerous goods regulations is required.