TakeOff Service

Kolkata, West Bengal

We are Urgently Hiring for Domestic Airlines OPENING UNDER GROUND STAFF AND CARGO EXECUTIVE IN AIRPORT(CCU)Post - Ticket Reservation Staff, Customer Services AssociateQUALIFICATION - 12th / Graduate / Diploma.Age Limits-18 to 35years(male) & 18 to 27years(female)Skill Good Communication skill & pleasing personality.Job Type : Full TimeJob Hours-8houorsSalary : 19k to 27k per month as per as company normsFacility : - Cab + Meal + Leaving + P.F + Medical Insurance + ESI facilities + 8 Hour duty Time + 5 days working + Over Time.,Job Location ; KolkataInterview Venue :SLS Tower 6th floor, GP Block Salt lake Sector 5, Bidhanagar , Kolkata - 7000091Near : SDF MoreThanksRegardsHR Department,

Primary ResponsibilitiesResponsible for the smooth functioning and for the satisfactory welfare of all guests of Airport.Responsible for Reception, Concierge operations, Hospitality and Cashier.Liaise with different departments for smooth and coordinated work.Ensure to interact with the guests & enable the team to understand guest requirements.Front Office PlanningEnsure that the arrivals and departures for the day and relevant records are maintained.Ensure quality in all aspects of work and among the staff in the lobby.People ManagementPersonally welcome and escort all guests of Airport.Authorize courtesies for V.I.Ps.Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Financial ManagementEnsure that the log book is maintained.Ensure to balance the accounts on a daily basis.Operational ManagementAdhere to the Standard Operating Procedures & policies.Check outstanding of in-house guests on a daily basis.To check whether the following records are kept in order and up to dateo Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.o Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.o Check the grooming and hygiene of the team.o To be readily available at all times to deal with problems or complaints.o Ensure effective and speedy check-in & check-out facilities.Age criteria for male is 18 to 38 and for female 18 to 35....

Job ProfileProvide efficient guest service and optimize revenue.Perform various customer service functions at the airport (check- in / boarding gate and ramp)Perform allocation assigned as per the roster.Check status of all flights including catering uplift and adjust as required.Handle special situations and conditions. eg. Flight disruption / cancellation / overbooking.Carry-out the upgrades according to the guidelines in respect of overbooking.Personally deal with denied boarded and off-loaded guests, irate guests on exceptional basis.Ensure safe / efficient operation of all activities at the Airport.Ensure all ground handling activities are conducted as per Airline standards and policies.Eligiblity Age: 18 to 38 yrsMale and Female both can apply Candidate must have know basic computer knowledgeGood communication skill and Well Groomed

Name of the Post :Air Ticket Agent (CSA) (Non Technical) Department : Ground Department Qualification : 12th & AboveDuty Hours : 8 Hours (Rotational Shift) Skills : 1) Candidates should be known about the computer basic knowledge 2) Matriculation pass out with Results & Certificate both have. 3) Grooming Knowledge and Pleasing Personality4) Smart & Good looking 5) Height & Weight according to BMI6) Candidates should have valid Passport. 7) Experience candidates must have Offer letter or Release Letter. 8) 5 days working (2 days rotational off) Location : Kolkata (CCU) & Pan IndiaPerks : PF, ESIC, OT, Cab, ,TA, DA, & other allowances as per company norms. Job Type : Full Time Who can Apply : Male & Female both can Apply. Walk in Interview Venue : KolkataInterview Mode : Going On (walk in InterviewNote : Direct Company Interview Placement (No Charges applicable).

Full Job DescriptionThe TeamOur airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, youll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.Role SummaryThe Ground Service Agent works in a fast-paced environment performing activities related to working on the airport ramp and keeping flights running smoothly and safelyKey DutiesLoad and offload luggage and cargo, transporting to various airport locations.Distribute all paperwork to flight crews including fuel slips, load plans, cargo manifests and flight releases.Marshals and pushes back aircraft.Prepares weight and balance forms and ensures load integrity by inputting accurate commodity codes and weights into a data entry system.Service aircraft as necessary to include lavatory, potable water, aircraft grooming, deicing and security searches.Operates and/or drives multiple types of equipment, such as belt-loaders, tugs, air-start units, bag carts, lavatory carts and deice trucks.Execute aircraft tow operations if required.Performs other duties as assigned.Job-Specific Experience, Education & SkillsRequiredStrong written and verbal communication skills.Ability to juggle multiple tasks in a fast-paced environment.Must be able to bend, stoop, squat, reach and grasp.Ability to perform basic mathematics.Ability to work a flexible schedule including nights, weekends and holidays.Ability to participate in paid training that may require overnight travel.

Specific accountabilities include:Acting as station coordinator in liaison with GHA and QR department. Working closely with GHA and all airport departments to ensure on-time performance targets are met.Supervising airport team in achieving on-time performanceFacilitating the Ramp Handling activities in liaison with GHA, caterers, fueling agent, maintenance, cargo, and crew to expedite departureWorking with all departments to ensure precision timings towards on-time departure are met.Utilizing available resources by planning efficient duty allocation for customer service agents. Ensuring efficient use of manpower during duty periodReviewing aircraft allocations according to the movement messages / late arrivals / loads etc. Ensuring all departures are aware of operational messages and requirementsQualificationsTo be successful in this role, you must have a Bachelor's Degree or will need a trade or vocational qualification combined with a minimum of four years of related experience.Exposure to an airline or GHA as dedicated ground staff in passenger handing and ground operations is required.You will also need a good understanding of conditions of carriage, international civil aviation safety and security procedures.Knowledge of airport functions including baggage handling, weight and balance and dangerous goods regulations is required.