Customer Relationship Executive - Rajkot

K9HR SOLUTIONS, Nidhi Jethva ( HR Manager - Mo. No. | Email ID: ) is looking for Customer Relationship Executive as follows:

A Customer Relationship Executive (CRE) acts as the primary liaison between a company and its clients, focusing on building long-lasting relationships, resolving issues, and ensuring high customer satisfaction. They handle inquiries, process feedback, and promote retention through professional communication, typically utilizing CRM software.

Key Responsibilities

Customer Support & Resolution: Handle inbound/outbound calls, emails, and chats to resolve inquiries and complaints efficiently.

Relationship Management: Maintain a portfolio of clients, nurturing loyalty, and proactively addressing their needs.

Account Management & Sales Support: Identify opportunities to upsell or upgrade packages and support sales teams with lead follow-ups.

Data Maintenance: Update CRM systems accurately with interaction logs, preferences, and feedback.

Reporting: Prepare regular reports for management regarding customer feedback and service trends.

• Experience

  2 - 3 Years

• No. of Openings

  01

• Education

  Graduate

• Role

  Customer Relationship Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  712, DWARIKA PRIDE B/S, SADBHAVNA HOSPITAL, NR RAMAPIR CIRCLE, 150 FEET RING RD, RAJKOT, GUJARAT 360