Sanda Group

Varca, Goa

Job Title: Customer Care ExecutiveLocation: Office Address G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, IndiaJob Type: Full-timeDepartment: Customer ServiceAbout the Role:We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Provide accurate information regarding products, services, and policies. Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction. Process orders, returns, and exchanges in accordance with company policies. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with internal teams to resolve product or service-related issues. Identify opportunities to enhance the customer experience and offer suggestions to improve services. Follow up with customers to ensure that their issues have been resolved and their expectations met. Stay informed about company products, services, and promotions to effectively communicate with customers.Qualifications: High school diploma or equivalent (Associates or Bachelors degree is a plus). Proven experience in customer service or a related field. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to stay calm and composed in challenging or stressful situations. Proficiency with customer service software, CRM tools, and Microsoft Office Suite. Empathetic and patient with customers, displaying a positive attitude. Strong multit

Key Responsibilities: Greet and seat guests in a friendly and courteous manner. Take accurate food and drink orders and relay them to the kitchen or bar. Serve food and beverages in a timely manner, ensuring they are presented neatly and according to company standards. Provide menu recommendations and answer questions about ingredients, preparation methods, and daily specials. Check on guests regularly to ensure their satisfaction and address any concerns promptly. Maintain cleanliness of tables, dining areas, and service stations throughout the shift. Process payments and handle cash and card transactions accurately. Collaborate with kitchen and bar staff to ensure smooth service flow. Assist in the setup and breakdown of dining areas before and after service. Comply with all health and safety regulations, including food safety and cleanliness standards. Attend staff meetings and training sessions as required.Qualifications: Previous experience as a Waiter or in a customer service role is preferred, but not required. Strong communication and interpersonal skills. Ability to work well in a fast-paced environment. Excellent attention to detail and a positive attitude. Ability to multitask and prioritize tasks efficiently. A team player with a passion for providing exceptional service. Knowledge of food and beverage offerings, including wine pairing (preferred). Flexibility to work evenings, weekends, and holidays as required.Physical Requirements: Ability to stand and walk for extended periods. Ability to carry trays and lift items.