Customer Care Incharge

AD&MA HEALTHCARE PVT LTD

introducing the patients and giving them a brief about our company and our services.

• guiding and assisting them through all their queries and being available for them at all stages.

• responsible for patients appointments with doctors and other professionals and guiding them if they have any doubts.

• discuss with patients and family members about their health problem or any healthcare related queries.

• educate patients about their condition, medication, and give them specific instructions.

• present and follow-up with patients care plan and address their personal health care needs.

• consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.

• scheduling patient’s doctors’ appointments, blood collection appointments, radiology appointments and following up with the patients to give them an excellent patient experience.

• keeping the patient informed about all their health progresses and performances.

• check-in on patient regularly and evaluate and document their progress.

• assist the care team (gynaecologist, health coach, mental health consultant) with developing and assessing health interventions.

• attend ongoing training and courses to keep abreast of new developments in health care.

• assist with securing funding for medical care as required.

• treat patients with empathy and respect and conduct oneself in a professional manner.

• comply with organizational guidelines and health care laws and regulations.

• Experience

  0 - 2 Years

• No. of Openings

  2

• Education

  B.Com, Higher Secondary

• Role

  Customer Care Incharge

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office