The candidate must be able to create and deliver effective communication campaigns to communicate with an internal and external audience of the organization. Excellent verbal and written communication skills in English are a must. He/she must have excellent connection-building skills with customers. We are an E-commerce company that takes pride in excellent customer service. The clients are the elite class with typical requirements that need timely and proper addressable.
Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet the business needs
Ability to maintain composure in highly escalated situations
Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile.
You are mainly responsible for liaising with the customers to understand their requirements
Answer incoming customer inquiries
Collaborate with management teams to stay updated.
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies.
Railrestro is an e-catering venture of Yescom India Softech Pvt. Ltd. founded on September 2015. Railrestro is a bootstrapped startup by two young entrepreneurs who are co-founders. Manish Chandra & his wife Suman Priya started this out of urge of adding value to society and peoples lives. The journey started with handful of employees and in a small space at Maa Bhagwati Complex, Boring Road Crossing, Patna. The company scaled up in a very short span of time. Currently, Railrestro has it’s corporate office at Software Technology Parks Of India, Patliputra. Railrestro became an official e-catering partner of IRCTC in January 2016 and is currently processing around 47% of the e-catering vertical in Indian Railways. The company reached break even within first four months from the time of inception.