Customer Care Executive jobs in Patna - RailRestro

  • RailRestro Company Logo

  • Customer Care Executive

    RailRestro

    1. 0 - 5 yrs
    2. Patna NA NA NA
    NA
    Rs 1,25,000 to 2,25,000 p.a.

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  • Job View 162 Views
  • Applicants Less than 5 Applicants
  • 2021-06-30 2021-12-30

Job Description

Desired profile:

The candidate must be able to create and deliver effective communication campaigns to communicate with an internal and external audience of the organization. Excellent verbal and written communication skills in English are a must. He/she must have excellent connection-building skills with customers. We are an E-commerce company that takes pride in excellent customer service. The clients are the elite class with typical requirements that need timely and proper addressable.

Skills:

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet the business needs

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication scripts when handling different topics

Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile.

You are mainly responsible for liaising with the customers to understand their requirements

Answer incoming customer inquiries

Collaborate with management teams to stay updated.

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies.

Industry

Call Centre / BPO / KPO / ITES / LPO

Functional Area

ITES / BPO / KPO / LPO / Customer Service

Number of Vacancy

20

Qualification

Higher Secondary


About RailRestro

Railrestro is an e-catering venture of Yescom India Softech Pvt. Ltd. founded on September 2015. Railrestro is a bootstrapped startup by two young entrepreneurs who are co-founders. Manish Chandra & his wife Suman Priya started this out of urge of adding value to society and peoples lives. The journey started with handful of employees and in a small space at Maa Bhagwati Complex, Boring Road Crossing, Patna. The company scaled up in a very short span of time. Currently, Railrestro has it’s corporate office at Software Technology Parks Of India, Patliputra.
Railrestro became an official e-catering partner of IRCTC in January 2016 and is currently processing around 47% of the e-catering vertical in Indian Railways. The company reached break even within first four months from the time of inception.

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