Customer Care Executive

Elica PB Whirlpool Kitchen Appliances Private Limited

job description :

plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.

main job tasks and responsibilities

• co-ordinate with customers

• call handling

• direct the daily operations of the customer service team

• call and technician routing to solve customer issues.

• tagging calls in crm from complaint registration to resolution.

• plan, prioritize and delegate work tasks to ensure proper functioning of the department

• review customer complaints

• track customer complaint resolution

• handle customer service issues

• monitor accuracy of reporting and data base information

• analyze relevant data to determine customer service outputs

• co-ordinate and manage customer service projects and initiatives

key competencies

• communication skills

• customer service focus

• supervisory skills

• problem analysis and problem-solving

• planning and organizing

• initiative

• flexibility

education and experience

• relevant bachelor's degree

• service experience – 2-3 years in relevant industry

• in-depth knowledge of customer service principles and practices

• proficiency in ms office applications, crm

• product knowledge

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Professional Degree

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office