Walk-Ins Interview For Urgent Requirement For Customer Care Executive

Lifenity Health Limited

customer care executive

job description:

we are looking for a dedicated and enthusiastic customer care executive to join our team. the ideal candidate will have excellent communication skills, a strong customer focus, and the ability to handle inquiries and issues with professionalism and efficiency.

key responsibilities:

-customer interaction:handle inbound and outbound calls, emails, and chat inquiries from customers, providing timely and accurate information.

issue resolution: address customer complaints and issues effectively, ensuring a positive experience and quick resolution.

product knowledge: maintain a comprehensive understanding of the company's products and services to assist customers effectively.

ivr system management:utilize and navigate the ivr system to manage customer calls and route inquiries to the appropriate departments.

record keeping: document all customer interactions, including inquiries, complaints, and feedback, in the customer relationship management (crm) system.

follow-up: conduct follow-ups with customers to ensure satisfaction and gather feedback on services provided.

team collaboration: work closely with team members and other departments to resolve complex customer issues and improve service delivery.

performance metrics: meet or exceed performance targets, including call handling time, resolution rates, and customer satisfaction scores.

qualifications:

- previous experience in a customer service or customer care role is preferred.

- excellent verbal and written communication skills.

- strong problem-solving abilities and a customer-oriented mindset.

- familiarity with crm software and ivr systems is a plus.

- ability to work in a fast-paced environment and handle multiple tasks simultaneously.

skills:

- strong interpersonal skills and the ability to build rapport with customers.

- patience and empathy when dealing with customer inquiries.

- attention to detail and accuracy in documentation.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  12th Pass, B.Com

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Walk-in interview location

  D Wing, Trade World, Kamala Mills Compound, 12th floor, Lower Parel, Mumbai, Maharashtra 400013