Lifenity Health Limited

Lower Parel, Mumbai

Hiring for HR Recruiter*Company name: https://www.lifenity.com/*Should have atleast 1yr of experience into Recruitment..*Salary depends on interview.*Location: Lower Parel, MumbaiInterested candidates can share their resumes.

Customer Care ExecutiveJob Description:We are looking for a dedicated and enthusiastic Customer Care Executive to join our team. The ideal candidate will have excellent communication skills, a strong customer focus, and the ability to handle inquiries and issues with professionalism and efficiency.Key Responsibilities:-Customer Interaction:Handle inbound and outbound calls, emails, and chat inquiries from customers, providing timely and accurate information.Issue Resolution: Address customer complaints and issues effectively, ensuring a positive experience and quick resolution.Product Knowledge: Maintain a comprehensive understanding of the company's products and services to assist customers effectively.IVR System Management:Utilize and navigate the IVR system to manage customer calls and route inquiries to the appropriate departments.Record Keeping: Document all customer interactions, including inquiries, complaints, and feedback, in the customer relationship management (CRM) system.Follow-Up: Conduct follow-ups with customers to ensure satisfaction and gather feedback on services provided.Team Collaboration: Work closely with team members and other departments to resolve complex customer issues and improve service delivery.Performance Metrics: Meet or exceed performance targets, including call handling time, resolution rates, and customer satisfaction scores.Qualifications:- Previous experience in a customer service or customer care role is preferred.- Excellent verbal and written communication skills.- Strong problem-solving abilities and a customer-oriented mindset.- Familiarity with CRM software and IVR systems is a plus.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Skills:- Strong interpersonal skills and the ability to build rapport with customers.- Patience and empathy when dealing with customer inquiries.- Attention to detail and accuracy in documentation.