Intercont Freight Liners Private Limited

Fort, Mumbai

Customer Service- End to end shipment management Act as SPOC for assigned customers. Manage end-to-end shipments: booking, documentation, customs, operations, and finance. Handle customer onboarding and share vessel schedules. Create/update estimates, orders, jobs, and rates in ERP (Buy/Sell, VAS). Coordinate booking requests, transportation, and container pickup updates. Ensure timely receipt of Shipping Instructions (SI) before cutoff. Manage pre- and post-shipment activities. Ensure timely invoicing and payment collection. Resolve invoice disputes. Handle nomination shipments (terms, MBL instructions, estimates).Primary activities related to CHB documentation part Collect/verify invoices, KYC, and certifications. Ensure customs registration for new shippers. Coordinate with CHA for checklists and approvals. Manage BL process: draft, approvals, LOI, SB no., LEO copies. Coordinate with customs, BL, and agencies for approvals and execution. Prepare and share daily shipment/container reports. Handle Form 13, examination reports, and stuffing proof (photos/videos) Manage document amendments/corrections across all stakeholders.Support Activities Promote and upsell Value-Added Services (VAS) to customers. Coordinate with Sales and Finance teams for customer-related queries. Support KYC updates with carriers in coordination with the Booking Team. Inform Documentation Team of last-minute container pickups. Perform any additional tasks as assigned based on business requirements.

Job Summary:Responsible for preparing and managing export shipment documentation, coordinating with customers, shipping lines, and customs brokers, and ensuring compliance with international trade regulations.Key Responsibilities:Prepare export documents such as Commercial Invoice, Packing List, Bill of Lading, and Shipping Bill.Coordinate with exporters, shipping lines, airlines, and transporters for shipment processing.Verify documentation accuracy and compliance with customs and export regulations.Send shipping instructions and draft BL to customers for approval.Maintain shipment records and provide shipment updates to clients.Requirements:Bachelors degree in Commerce / Logistics / Supply Chain or related field.13 years experience in export documentation or freight forwarding.Basic knowledge of export procedures, Incoterms, and shipping documentation.Good communication and attention to detail.