Customer Care Executive Jobs For B.A Freshers

Key Responsibilities

📞 Query Management & Resolution

Inbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status.

Troubleshooting: Provide basic technical assistance (., helping a customer calibrate a metal detector or navigate an app).

Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the company’s service-level agreement (SLA).

📝 Documentation & Feedback

Ticket Management: Record every interaction in a CRM or helpdesk software to ensure traceability.

Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department.

Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services.

🤝 Relationship Building

Proactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase.

Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).

• Experience

  0 - 3 Years

• No. of Openings

  1

• Education

  Graduate (B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech/B.E)

• Role

  Customer Care Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Impact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery