Responsibilities:
• Managing Outgoing Calls And Customer Service Inquiries
• Provide Information About Products And Services, And Invite For Voucher Collection And Dinners
• Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken
• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests
• Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation