Customer Care Executive

Customer Care Executive

Location: Jaipur

Type: Full-time

About the Company

Fine Acers Private Limited has emerged as a leading developer based in Jaipur, Rajasthan,

and is India-s fastest-growing and most versatile resort development company. We offer some

of the most sought-after luxury destinations, operated by international hospitality brands, at

exotic locations worldwide.

With over 15 years of experience in real estate and hospitality, our passion for creating

lifelong income opportunities for investors has driven us to introduce a revolution in the

luxury resort space.

The company-s vision is to establish itself as a prominent player in the hotel and resort

industry by acquiring and developing approximately 5,000 keys across properties by 2030.

As a leading luxury resort investment company, Fine Acers is dedicated to providing its

investors with unparalleled value and peace of mind. The benefits of investing with Fine

Acers include:

 Property appreciation with robust and consistent cashback returns

 Annualcomplimentary stays at our luxurious resorts

 Theprivilege of hosting major event (including destination wedding

accommodation, venue and lawn only) at our resorts once in a lifetime without any

additional charge of hiring venue.

 Hassle-free property maintenance with zero maintenance charges

Fine Acers pioneered the sale-leaseback model for resort properties and has expanded its

presence across diverse destinations. From the regal charm of Jaipur, the enchanting

landscapes of Udaipur and Jawai, and the spiritual ambience of Pushkar, to the scenic beauty

of Coorg- known as the -Scotland of India-- our resorts offer unparalleled luxury and

investment potential.

Our Luxury Destinations Include:

 TheWyndhamGrand,Jaipur

 KamahLuxury,Wellness & Lifestyle Resort- Trademark Collection by Wyndham,

Jawai

 RegentaResort by Royal Orchid, Pushkar

 KamahLuxury,Wellness & Lifestyle Resort- Trademark Collection by Wyndham,

Udaipur

 TheResort, Udaipur

 KamahLuxury,Wellness & Lifestyle Resort- Trademark Collection by Wyndham,

Coorg

 KamahLuxury,Wellness & Lifestyle Resort- Trademark Collection by Wyndham,

Goa

 TheAme,Sakleshpur

About the Role

Fine Acers is hiring a Customer Care Executive who can deliver exceptional service, build

strong client relationships, and play a pivotal role in creating memorable customer

experiences. This role is ideal for someone who thrives on meaningful conversations,

understands high-touch service, and can convert interest into trust - and trust into action.

You-ll be the voice of Fine Acers, helping shape how customers perceive our brand and

offerings.

Key Responsibilities

 Serveas the first point of contact for prospective and existing customers,

primarily via phone calls.

 Engage inbound leads and initiate outbound calls to promote Fine Acers-

loyalty programs and offerings.

 Convert interest into action - with a focus on repeat purchases, upsells, and

long-term customer relationships.

 Educate customers about the value and exclusivity of Fine Acers offerings

and lifestyle experiences.

 Maintain detailed call logs, track lead stages, and update the CRM with

relevant insights.

 Meetandexceed weekly and monthly conversion and loyalty sales targets.

 Provide customer feedback to internal teams to help improve offerings,

communication, and experiences.

 Assist in the optimization of calling scripts and engagement flows based on

customer response patterns.

What We are Looking For

 1 - 3 years of experience in customer service, inside sales, or telemarketing

with a strong sales orientation.

 Proven ability to convert leads, handle objections, and close conversations

with outcomes.

 Excellent verbal communication in English (additional languages are a plus).

 Comfort with CRM tools, call tracking systems, and structured follow-ups.

 Empathyfor the customer, but a drive for results.

 Ability to operate in a fast-moving, early-stage company where processes

are still evolving.

 Background in luxury, real estate, travel, hospitality, or lifestyle products is a

strong advantage.

• Experience

  1 - 4 Years

• No. of Openings

  20

• Education

  Graduate (B.A)

• Role

  Customer Care Executive

• Industry Type

  Real Estate / Property / Construction

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  3rd Floor M D Tower, Ajmer Rd, above Indian Overseas Bank, DCM, Jaipur, Rajasthan 302019