Key points:
*A customer support executive is responsible for providing assistance and resolving inquiries or issues from customers.
*Duties typically include responding to customer queries via phone, email, or chat, troubleshooting technical problems, handling complaints, and ensuring customer satisfaction.
*They may also gather feedback to improve products or services and escalate complex issues to higher-level support teams if needed.
*Strong communication skills, empathy, and patience are essential for this role.
Requirements:
• Bachelor’s degree in healthcare administration, DMLT, or related field preferred.
• Previous experience in customer service or healthcare support role is advantageous.
• Strong communication skills, both verbal and written, with the ability to convey complex information clearly and empathetically.
• Excellent problem-solving skills and ability to remain calm and composed under pressure.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Commitment to maintaining patient confidentiality and upholding ethical standards in healthcare delivery.