Hiring Freshers || Customer Service Associate

- answer incoming calls and respond to customer emails in a timely and professional manner: as a customer care associate, you will be responsible for handling customer inquiries and providing them with accurate information and assistance.

- resolve customer complaints and provide appropriate solutions: you will need to listen to customer concerns, address their issues effectively, and ensure customer satisfaction with our products or services.

- make outbound calls to potential customers for sales purposes: utilizing your convincing power and communication skills, you will be required to make cold calls to promote our products and services and generate sales leads.

- update customer information in the database during and after each call: it is essential to maintain accurate records of customer interactions, feedback, and transactions to ensure efficient customer service and follow-up.

- work collaboratively with team members to achieve customer satisfaction goals: as part of the customer care team, you will need to communicate effectively with colleagues and work together towards meeting customer care targets and objectives.

skills and expectations:

- strong communication skills and fluency in english in order to effectively interact with customers.

- ability to handle multiple tasks simultaneously and prioritize workload.

- good interpersonal skills and a friendly demeanor to build rapport with customers.

- basic computer knowledge to navigate through databases and crm systems.

- willingness to work in a fast-paced environment and adapt to changing customer needs and expectations.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  10th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhubaneswar