Urgent Requirement For Customer Associate

Key Responsibilities:

1. Attend to customer inquiries: Respond to customer calls, emails, and messages promptly to address their queries and concerns.

2. Process customer orders: Input orders into the system accurately and ensure timely delivery to customers.

3. Assist customers with product information: Provide detailed information about products or services to help customers make informed purchasing decisions.

4. Handle customer complaints: Listen attentively to customer complaints, troubleshoot issues, and provide appropriate solutions to ensure customer satisfaction.

5. Upsell products or services: Suggest additional products or services that may benefit the customer and increase sales revenue.

Required Skills and Expectations:

1. Excellent communication skills: Ability to communicate clearly and effectively with customers to provide assistance and resolve issues.

2. Customer service orientation: Strong focus on meeting customer needs and ensuring customer satisfaction.

3. Problem-solving skills: Capability to identify and resolve customer concerns in a timely and efficient manner.

4. Basic computer knowledge: Proficiency in using computer systems and software to process customer orders and inquiries.

5. Patience and empathy: Ability to empathize with customers and remain patient while addressing their concerns.

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office