Garud Investment Managers

Andheri East, Mumbai

Key Responsibilities:1. Attend to customer inquiries: Respond to customer calls, emails, and messages promptly to address their queries and concerns.2. Process customer orders: Input orders into the system accurately and ensure timely delivery to customers.3. Assist customers with product information: Provide detailed information about products or services to help customers make informed purchasing decisions.4. Handle customer complaints: Listen attentively to customer complaints, troubleshoot issues, and provide appropriate solutions to ensure customer satisfaction.5. Upsell products or services: Suggest additional products or services that may benefit the customer and increase sales revenue.Required Skills and Expectations:1. Excellent communication skills: Ability to communicate clearly and effectively with customers to provide assistance and resolve issues.2. Customer service orientation: Strong focus on meeting customer needs and ensuring customer satisfaction.3. Problem-solving skills: Capability to identify and resolve customer concerns in a timely and efficient manner.4. Basic computer knowledge: Proficiency in using computer systems and software to process customer orders and inquiries.5. Patience and empathy: Ability to empathize with customers and remain patient while addressing their concerns.