CRM Executive

MCUBE - VMC Technologies Pvt Ltd

jd for assistant crm executive:

excellent communication and listening skills:-

• the ability to explain complex information clearly and simply

• good sales, retention and negotiation skills

• plenty of drive, initiative and motivation

• an honest and trustworthy manner

• client visit whenever required

• interact with the customers

• answer the queries of customers and resolve their issues

• enhance customer experience and foster relationships

• improve credibility and create customer loyalty

• attention to detail

• the ability to analyses and research information

• providing help and advice to customers using your organisation's products or services;

• communicating courteously with customers by telephone, email, letter and face to face;

• handling customer complaints or any major incidents,

• keeping accurate records of discussions or correspondence with customers;

• developing feedback or complaints procedures for customers to use

• handling escalations

• maintaining cordial relations with clients

• improving customer service procedures, policies and standards for your organisation or department;

• meeting with other managers to discuss possible improvements to customer service.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home