MCUBE - VMC Technologies Pvt Ltd

Whitefield, Bangalore

JD For Sr. Lead Generation / Lead Generation Executive Analyze Potential Markets To generate leads from different social media platforms in case of outbound calling. OR Collect the leads from different campaigns in case of inbound calling. Coordinate with the customer to explain about our products and services. Organize the online demonstrations of the company products for the clients. Scheduling meeting with the clients. Follow-up with the clients through E-mail or telephonic about the new requirement or the expansion for the projects or the status update. Taking the responsibilities from the introduction to till closure. Utilizing the knowledge in CRM system. Work on B2B campaigns in every sector. Converts inquiries into sales by answering Outbound/Inbound telephone calls.

JD for Assistant CRM Executive:Excellent communication and listening skills:- The ability to explain complex information clearly and simply Good sales, retention and negotiation skills Plenty of drive, initiative and motivation An honest and trustworthy manner Client visit whenever required Interact with the customers Answer the queries of customers and resolve their issues Enhance customer experience and foster relationships Improve credibility and create customer loyalty Attention to detail The ability to analyses and research information Providing help and advice to customers using your organisation's products or services; Communicating courteously with customers by telephone, email, letter and face to face; Handling customer complaints or any major incidents, Keeping accurate records of discussions or correspondence with customers; Developing feedback or complaints procedures for customers to use Handling escalations Maintaining cordial relations with clients Improving customer service procedures, policies and standards for your organisation or department; Meeting with other managers to discuss possible improvements to customer service.