CRM Executive

TOPPERS

job summary :

the customer relationship manager (crm) is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty. the crm will serve as a liaison between the company and its customers, confirming orders, addressing inquiries, resolving issues, and promoting the company's products or services.

key responsibilities :

1. customer relationship management :

- develop and maintain strong relationships with existing customers.

- act as the primary point of contact for customer inquiries and concerns.

- ensure timely and effective resolution of customer issues.

2. sales support:

- collaborate with the sales team to identify opportunities for upselling or cross-selling to existing customers.

- provide product or service information to customers and assist with their purchasing decisions.

3. customer data management :

- maintain accurate and up-to-date customer records in the crm system.

- analyze customer data to identify trends and opportunities for improvement.

4. communication :

- communicate product updates, promotions, and company news to customers.

5. retention and growth :

- implement strategies to retain existing customers and increase their lifetime value.

- identify opportunities for customer expansion and growth.

6. reporting :

- prepare regular reports on customer satisfaction, engagement, and sales metrics.

- provide insights and recommendations based on data analysis.

qualifications :

- proven experience in customer relationship management or a similar role.

- strong communication and interpersonal skills.

- familiarity with crm software and tools.

- excellent problem-solving and conflict resolution abilities.

- ability to work independently and as part of a team.

- attention to detail and organizational skills.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office