CRM Executive

TOPPERS

Job Summary :

The Customer Relationship Manager (CRM) is responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty. The CRM will serve as a liaison between the company and its customers, confirming orders, addressing inquiries, resolving issues, and promoting the company's products or services.

Key Responsibilities :

1. Customer Relationship Management :

- Develop and maintain strong relationships with existing customers.

- Act as the primary point of contact for customer inquiries and concerns.

- Ensure timely and effective resolution of customer issues.

2. Sales Support:

- Collaborate with the sales team to identify opportunities for upselling or cross-selling to existing customers.

- Provide product or service information to customers and assist with their purchasing decisions.

3. Customer Data Management :

- Maintain accurate and up-to-date customer records in the CRM system.

- Analyze customer data to identify trends and opportunities for improvement.

4. Communication :

- Communicate product updates, promotions, and company news to customers.

5. Retention and Growth :

- Implement strategies to retain existing customers and increase their lifetime value.

- Identify opportunities for customer expansion and growth.

6. Reporting :

- Prepare regular reports on customer satisfaction, engagement, and sales metrics.

- Provide insights and recommendations based on data analysis.

Qualifications :

- Proven experience in customer relationship management or a similar role.

- Strong communication and interpersonal skills.

- Familiarity with CRM software and tools.

- Excellent problem-solving and conflict resolution abilities.

- Ability to work independently and as part of a team.

- Attention to detail and organizational skills.

Experience : 0 - 2 Years

No. of Openings : 1

Education : Higher Secondary

Role : CRM Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India