Excellent communication and negotiating skills
Should bee familiar with the local language and area
Patience and resilience
Familiarity with state debt collection laws
Review the company debtor list and monitor the accounts on a daily basis
Investigate historical data for debts and bills
Identify outstanding account receivables
Contact customers and informing them of their overdue bills
Respond to customer queries
Take actions in order to encourage timely payments and resolve billing issues
Advise customers on their payment options and suggesting methods of payments
Negotiate suitable payment plans
Maintain customer payment records
Inform about notice warnings to customers when payments are not being made
Follow up for legal actions when customers fail to pay their debt
Knowledge of payment plans and accounting procedures
Knowledge of collections software