o Directly Contact Delinquent Customers At Their Homes Or Businesses To Discuss Their Overdue Payments And Initiate Collection Efforts.
o Analyze Customer Financial Situations To Understand Their Ability To Repay And Identify Potential Collection Strategies.
o Negotiate Repayment Plans With Customers, Including Instalment Agreements, To Facilitate Debt Recovery While Maintaining Positive Customer Relationships.
o Collect Payments From Customers In Person, Ensuring Proper Documentation And Recording Of Transactions.
o Adhere To All Local And National Debt Collection Laws And Regulations During Interactions With Customers.
o Regularly Update Management On Collection Progress, Including Outstanding Debt Amounts, Recovery Rates, And Customer Interactions.
o Accurately Documenting All Interactions With Debtors, Including Payment Promises, Agreed-Upon Terms, And Any Relevant Details In The Crm System (Feedback & Trail Upload).
o Travel To Different Locations To Meet With Customers, Including Their Homes And Workplaces.
o Handle Escalated Customer Issues And Refer Complex Cases To The Appropriate Department When Necessary.