Hiring Freshers || Collection Agent

We are looking for a motivated Collection Agent to join our team in Ghansoli, Navi Mumbai. This is a full-time position suitable for candidates with little to no experience who have completed their 12th grade.

As a Collection Agent, you will be responsible for contacting customers to collect outstanding payments and resolve any payment issues.

Key Responsibilities:

1. Contact Customers: Reach out to customers via phone and email to remind them of overdue payments and discuss repayment options.

2. Maintain Records: Keep accurate records of all communication with customers to track payment progress and reference future discussions.

3. Resolve Issues: Address questions and concerns from customers about their bills or payments, working to find satisfactory solutions.

4. Follow Up: Regularly follow up with customers who have not made payments, ensuring consistent communication to encourage timely payments.

Required Skills and Expectations:

Candidates should possess strong communication skills, both verbal and written, with the ability to converse confidently with customers. A good understanding of basic computer applications can be beneficial. You should also be detail-oriented to maintain accurate records and remain organized when managing calls and follow-ups. Being patient and empathetic towards customers is essential, as they may be experiencing financial difficulties. A willingness to learn and adapt in a fast-paced environment is important for success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  100

• Education

  12th Pass

• Role

  Collection Agent

• Industry Type

  Banking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office