Grewal Eye Institute Pvt. Ltd.

Chandigarh Sector 9

Roles and Responsibilities:Handle Inbound Calls:Receive inbound calls from prospective and existing patients seeking appointments, account inquiries, or general information about our services.Provide Information:Answer patient queries regarding eye care services, treatments, surgeries, and any related issues.Appointment Scheduling:Schedule appointments for patients with doctors according to their preferences and needs.Appointment Reminders:Make reminder calls to patients about their scheduled appointments to ensure attendance and reduce no-shows.Data Management:Accurately maintain call logs, patient data, and appointment information as per company protocols.Technical Support:Assist patients with any technical issues related to online appointment bookings or website navigation. Escalate unresolved issues to management.Quality Assurance:Adhere to our Quality Assurance standards and KPIs to maintain high levels of customer satisfaction and ensure excellent service delivery.Qualifications and Education Requirements:Educational Qualification: Any Graduate.Experience: Previous experience in tele-calling, customer support, or call centre roles is preferred (1-3 years).Industry Knowledge: Prior experience in the healthcare or medical services industry is a plus but not mandatory.*Freshers with good communication skills can also apply.

1. Providing surgical patients with pre-operative care in recovery, procedure, and operating rooms.2. Stocking operating rooms with sterile surgical equipment, linens, and supplies.3. Developing and implementing nursing care plans for surgical patients.4. Preparing patients for surgery by cleaning and disinfecting areas to be operated on.5. Assisting surgeons by donning sterile masks, gloves and gowns as well as aid them by passing instruments during surgical procedures.6. Applying sterile techniques in handling medical instruments and equipment pre-, during, and post-surgery.7. Collaborating with surgical teams and other medical professionals on patient medication and post-surgery care.8. Updating patient files and medical records.9. Assisting with the ordering, maintenance, and safe storage of surgical equipment and supplies.10. Providing patients with post-surgery care instructions and answering questions.