Call Center Executive (Freshers) Bhubaneswar

- handle inbound and outbound calls from customers: as a call center executive, you will be responsible for answering incoming calls from customers regarding products or services and making outbound calls to follow up on inquiries or resolve issues.

- provide excellent customer support: you will need to assist customers with their queries, provide information about products or services, and ensure a positive customer experience by resolving any issues they may have.

- work in an international call center environment: this role may involve communicating with customers from different countries, so you should be able to handle diverse customer needs and preferences.

- perform cold calling and lead generation: you may be required to make cold calls to potential customers to generate leads and promote products or services, so good communication and persuasion skills are essential.

- handle both voice and non-voice processes: you should be comfortable with both types of communication methods, as the job may involve tasks like answering emails, chat messages, or social media inquiries in addition to phone calls.

skills and expectations:

- strong communication skills: you should have excellent verbal and written communication skills to effectively interact with customers and colleagues.

- customer service orientation: a customer-centric approach is essential to ensure satisfaction and build positive relationships with customers.

- ability to work in a fast-paced environment: the role may require multitasking and handling a high volume of calls, so the ability to work efficiently under pressure is crucial.

- basic computer skills: proficiency in using computers, internet, and software applications for data entry and customer management is required for this role.

- flexibility and adaptability: you should be open to working in shifts and be able to adapt to changing work requirements in a dynamic call center environment.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  12th Pass

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Bhubaneswar