Responsibilities:
- Make outbound calls to potential customers to promote products or services
- Answer incoming calls and respond to customer inquiries
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication scripts to ensure consistency and quality of service
- Identify and escalate priority issues
- Provide product and service information to customers
- Maintain a positive, empathetic and professional attitude toward