job title: bpo executive / customer support associate
job summary:
we are seeking enthusiastic and customer-focused individuals to join our bpo team. the role involves handling inbound and outbound calls, resolving customer queries, providing accurate information, and ensuring excellent customer service.
key responsibilities:
1. handle inbound/outbound calls, chats, or emails from customers.
2. provide accurate information about products/services.
3. resolve customer queries, complaints, and issues promptly.
4. maintain records of customer interactions and transactions.
5. meet daily/weekly performance targets (calls handled, customer satisfaction, etc.).
6. escalate unresolved issues to higher departments when required.
required skills:
1. good communication skills (english, or regional languages).
2. basic computer knowledge and typing speed.
3. ability to work in rotational shifts.
4. problem-solving and active listening skills.
5. patience and customer-centric attitude.
qualifications:
minimum: 10+2 / any graduate.
freshers and experienced candidates are welcome.
benefits:
attractive salary + performance incentives.
training and skill development programs.
career growth opportunities.
supportive and dynamic work environment.
Experience
0 - 2 Years
No. of Openings
50
Education
Higher Secondary, B.A, B.C.A, B.B.A, B.Com, B.Sc
Role
BPO Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
Rs puram Coimbatore Contact Person: Rithanya HR - 9342482650