Back Office Coordinator

Location: Surat, Gujarat

Experience: Fresher Can Apply

Qualification: Min Bachelor€™s degree

Timing: 11:30 AM to 9:30 PM (6 Days a Week)

Skills and Requirements:

€¢ Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.

€¢ Fluent English Speaking is Mandatory.

€¢ Good Communication Skills.

€¢ High-level written and verbal communication skills.

Roles & Responsibilities:

€¢ Develop and maintain customer service standards, policies, and procedures.

€¢ To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review.

€¢ Working response through phone-calls or e-mails.

€¢ To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed.

€¢ Maintain / Update Weekly report.

• Experience

  0 - 6 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  Back Office Coordinator

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  1/405, Bhaya Street, Nanpura, Surat - 395001