Hashtag Infosystem

Nanpura, Surat

Location: Surat, GujaratExperience: Fresher Can ApplyQualification: Min Bachelors degree Timing: 11:30 AM to 9:30 PM (6 Days a Week)Skills and Requirements: Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint. Fluent English Speaking is Mandatory. Good Communication Skills. High-level written and verbal communication skills.Roles & Responsibilities: Develop and maintain customer service standards, policies, and procedures. To update and prepare summary incident reports on critical/complex/Major incidents suitable for internal and external management review. Working response through phone-calls or e-mails. To perform the quality checks of clarify incidents ensuring the updates are done as per the customer and service excellence expectations, ensuring templates are followed. Maintain / Update Weekly report.

Location: Surat, GujaratExperience: Fresher/Experience Can ApplyQualification: Min Bachelors degreeTiming:11:30 am to 9:30 pm (Day)9:30 am to 7:30 pm (Day)9:30 pm to 7:30 am (Night)9:30 pm to 9:30 pm (Night)Skills and Requirements:Proficient in Microsoft Office Suite, including Excel, Word, Outlook and PowerPoint.Fluent English Speaking is Mandatory.Good Communication Skills.High-level written and verbal communication skills.Roles & Responsibilities:Skills and Requirements:Fluent English Speaking is MandatoryRoles & Responsibilities:Email Management: Monitor and manage the companys email accounts, ensuring timely and accurate responses to inquiries and requests.Process Execution: Execute predefined processes related to email communication, including data entry, follow-ups, and documentation.Customer Service: Provide excellent customer service via email, addressing customer concerns, providing information, and resolving issues effectively.Email Triage: Categorize and prioritize emails based on urgency and relevance, escalating issues to appropriate departments or team members as needed.Reporting: Generate and maintain reports on email metrics, such as response times, volume of emails, and resolution rates.Collaboration: Work closely with other departments to ensure seamless communication and resolution of customer or internal issues.Process Improvement: Identify opportunities for process improvements in email handling and communication efficiency, and implement best practices.Proficiency in email management tools and Microsoft Office Suite (Word, Excel, Outlook).Strong written communication skills with the ability to convey information clearly and professionally.Excellent organizational and multitasking abilities.

Job Location: Surat, GujaratJob Experience: Min 1 YearQualification: Min Bachelor DegreeJob Timing:11:30 am to 9:30 pm (Mon to Sat)Skills & Requirement:Experience using spreadsheetsFluent English speaking is mandatoryGood verbal and written communication skillsRoles & Responsibilities:Answer employees queries about HR-related issuesDevelop fair HR policies and ensure employees understand and comply with themOversee daily operations of the HR departmentAttend inbound & outbound callsSolving Email QueriesManage employees grievancesAssist payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules)Update internal databases (e.g. record sick or maternity leave)

Location: Surat, GujaratQualification: Min Bachelors DegreeExperience: Fresher Can ApplyShift Timing: 11:30 am to 9:30 pm (Day) 9:30 am to 9:30 pm (Day) 9:30 pm to 7:30 am (Night) 9:30 pm to 9:30 am (Night)Skills and Requirements: Excellent communication and negotiation skills. Advanced knowledge of MS Excel. Knowledge of market research. Proven history of effective supply management.Roles & Responsibilities: Handle food order processing. Handle Food incident/Discrepancy problem Finalize purchase details of orders and deliveries. Maintain / Update Weekly report Collaborate with key persons to ensure clarity of the specifications Make A Call To The Site To Investigate The Case Get Relevant Information And Update The IR Accordingly. Assess procurement requirements, prepare procurement plans, draft specifications and initiate procurement process. Maintain updated records of invoices and contracts. Prepares inventory listings to include the location and status of all equipment. Compare product deliveries with issued purchase orders and contact vendors when there are discrepancies. Track orders and ensure timely delivery. Conduct market research to identify pricing trends.