Application Support / Backup and Recovery Support
Location :Level 12, Citrine Bagmane World Technology Center, Marathahalli, Outer Ring Rd, Doddanakundi Village, Mahadevapura, Bengaluru, Karnataka
Work from Office
Rotational Shift
Full Time
Experience Range: 2- 8 years
Salary up to : 7 LPA
Job ID: /
Max Notice Period: 15 days
No of Open Positions : 10
Note : Very good communication skills required, since candidate will go through communication round of interview.
Responsibilities
1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift
2. Ability to comprehend end users from International locations over the phone
3. Recording, classifying and prioritizing tickets
4. Providing initial support and troubleshooting based on Knowledge Base articles
5. Contributing to Knowledge Base with new articles
6. Taking a remote of an end users machine if required while troubleshooting
7. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
8. Monitoring the status and documenting the progress towards resolution of all open tickets
9. Keeping affected users informed about the progress.
10. Escalating the process if necessary
11. Resolution confirmation and closure of tickets within the SLA
12. Attend trainings and complete certifications for set competencies
Technical Skills
1. Ability to differentiate between different type of IT assets
2. Basic troubleshooting on different versions of Windows OS. ., Windows XP. Windows 7, Windows 10 and Windows 11
3. Understanding of desktop applications and how do they work, installation & uninstallation
4. Ability to support users in business applications based on SOPs
5. Troubleshooting Desktop/Application remotely
6. Ability to carry out Disk mana
Experience
2 - 8 Years
No. of Openings
10
Education
B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, B.Tech, Any Bachelor Degree
Role
Application Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
marathahalli