One Degree North

MG Road, Bangalore

Application Support / Backup and Recovery SupportLocation :Level 12, Citrine Bagmane World Technology Center, Marathahalli, Outer Ring Rd, Doddanakundi Village, Mahadevapura, Bengaluru, Karnataka 560048Work from OfficeRotational ShiftFull TimeExperience Range: 2- 8 yearsSalary up to : 7 LPAJob ID: 100000897401/ 100000897601Max Notice Period: 15 daysNo of Open Positions : 10Note : Very good communication skills required, since candidate will go through communication round of interview.Responsibilities1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift2. Ability to comprehend end users from International locations over the phone3. Recording, classifying and prioritizing tickets4. Providing initial support and troubleshooting based on Knowledge Base articles5. Contributing to Knowledge Base with new articles6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills1. Ability to differentiate between different type of IT assets2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 113. Understanding of desktop applications and how do they work, installation & uninstallation4. Ability to support users in business applications based on SOPs5. Troubleshooting Desktop/Application remotely6. Ability to carry out Disk mana

Sales Trainer, No Age bar, Fixed Weekends off,2 way Cab, Pay - 11 LPA - 12 LPA.Qualification: Min. Graduate.Experience: Min 5+ years of B2B Sales Training Exposure in international Markets + Excellent Communication Skills + Familiar Knowledge in Digital Marketing.Shift: Rotational Shift and Fixed Weekends Off.Salary: Maximum fixed salary of 11 - 12 LPA (slightly negotiable).Designation: Sales Trainer.Location: M.G Road, Bangalore Age cut-off: No Age BarCab: 2way cabsExcellent communication Required. Immediate Joiners / Max. 20 Days Notice Period Acceptable. 2 dose Vaccination Mandatory.WFOffice

Requirements are:International Voice process, Technical voice process, Domestic call center and Sales/b2b sales, Technical Sales.Criteria:Fresher/ ExperienceUG/ GraduationRotational Shift / Rotational off5 days working, 2 days off2 way cab providedPlease contact us mentioned below details:Name: Ranjini