- Greet and assist passengers: Welcome passengers at the ticketing counter, provide information about flight schedules, and assist with ticket purchases and reservations.
- Check-in passengers: Verify passengers' identification, issue boarding passes, and check baggage to ensure smooth boarding process.
- Handle ticketing inquiries: Respond to passenger inquiries regarding ticket prices, flight availability, and booking options to provide excellent customer service.
- Process ticket payments: Accept cash, credit card, or electronic payment for ticket purchases, ensuring accuracy and compliance with airline policies.
- Coordinate with airlines: Communicate with airline representatives to ensure seamless ticketing operations and resolve any issues that may arise during the boarding process.
Required Skills and Expectations:
- Strong communication skills: Ability to interact with passengers in a friendly and professional manner, providing clear and accurate information.
- Attention to detail: Must accurately process ticket payments, check baggage, and issue boarding passes to ensure all information is correct.
- Basic computer skills: Proficiency in using ticketing software and other computer programs to process ticket purchases and reservations efficiently.
- Customer service focus: Prioritize passenger satisfaction by addressing inquiries promptly and resolving any ticketing issues in a timely manner.
- Ability to work in a fast-paced environment: Must be able to handle multiple tasks simultaneously and adapt to changing passenger needs and flight schedules.