Job Description

- Greet and assist passengers: Welcome passengers at the ticketing counter, provide information about flight schedules, and assist with ticket purchases and reservations.

- Check-in passengers: Verify passengers' identification, issue boarding passes, and check baggage to ensure smooth boarding process.

- Handle ticketing inquiries: Respond to passenger inquiries regarding ticket prices, flight availability, and booking options to provide excellent customer service.

- Process ticket payments: Accept cash, credit card, or electronic payment for ticket purchases, ensuring accuracy and compliance with airline policies.

- Coordinate with airlines: Communicate with airline representatives to ensure seamless ticketing operations and resolve any issues that may arise during the boarding process.

Required Skills and Expectations:

- Strong communication skills: Ability to interact with passengers in a friendly and professional manner, providing clear and accurate information.

- Attention to detail: Must accurately process ticket payments, check baggage, and issue boarding passes to ensure all information is correct.

- Basic computer skills: Proficiency in using ticketing software and other computer programs to process ticket purchases and reservations efficiently.

- Customer service focus: Prioritize passenger satisfaction by addressing inquiries promptly and resolving any ticketing issues in a timely manner.

- Ability to work in a fast-paced environment: Must be able to handle multiple tasks simultaneously and adapt to changing passenger needs and flight schedules.
  • Experience

    0 - 2 Years

  • No. of Openings

    326

  • Education

    10th Pass

  • Role

    Airport Ticketing Staff

  • Industry Type

    Aviation / Airline / Aerospace

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Air India Airlines

Founded in 1932 as Tata Airlines by J. R. D. Tata, Tata himself flew its first single-engine de Havilland Puss Moth, carrying air mail from Karachi to Bombay's Juhu aerodrome and later continuing to Madras (currently Chennai). After World War II, it was nationalised by the Government of India in 1953 and was renamed Air India.[4] On 21 February 1960, it took delivery of its first Boeing 707 named Gauri Shankar and became the first Asian airline to induct a jet aircraft in its fleet. In 200001, attempts were made to privatize Air India and from 2006 onwards, it suffered losses after its merger with Indian Airlines. Another privatization attempt was launched in 2017, which concluded with ownership of the airline and associated properties return to the Tata Group after 69 years in 2022.
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